Privacy Policy

What this privacy policy covers

This privacy policy explains how Host Returns collects, uses, stores, and shares information from vacation-rental owners who visit our website, fill out forms, call, text, email, or ask to be matched with local management companies. It applies to information you provide directly and basic website-use information collected through cookies and analytics tools.

Host Returns is a free flat-fee matching service for owners. We are not a property manager, not a broker, and we do not take a commission, percentage, or share of your rental income. Matching is free to the owner. Participating managers pay a flat fee to be introduced. The owner keeps title, control, and the choice of whether to hire anyone.

This policy covers our website and lead forms, including get matched, free and related service pages such as /services/. It does not control how an independent manager handles your information after you choose to contact or hire that company. You should review that manager's own privacy policy before signing any agreement.

We do not promise occupancy, revenue, bookings, or income. Any performance figures shown elsewhere on our site are typical illustrative ranges only and depend on market, property, and season.

Information we collect from owners

We aim to collect property basics and contact details only so we can understand your request and decide which vetted managers may be a fit. The information you choose to give us may include your name, phone number, email address, city and state, property address or approximate location, property type, bedroom and bathroom count, sleep capacity, current listing status, and notes about your goals or concerns.

If you contact us by form, phone, text, or email, we may also keep a record of that communication. This can include the date, time, your preferred language, and the content of your message so we can respond and avoid asking you the same questions again.

We may collect limited technical data from your device or browser, such as:

• IP address
• browser type
• pages viewed
• referring website
• approximate location based on IP
• device or cookie identifiers

If you submit a form with a phone number, you may be asked to consent to receive calls or texts about your request. TCPA consent means you agree that Host Returns, and if you request matching, the managers we introduce, may contact you at the number you provide, including by automated technology where allowed by law. Consent is not required to browse the site, and you can opt out of texts or calls as described below.

How we use your information

We use your information to operate the website, respond to your questions, and provide the matching service you asked for. The main purpose is simple: to understand your property and connect you, if you want, with local managers that appear relevant based on location, property type, and your stated needs.

We may use your information to:

1. review your property basics and contact details
2. communicate with you by email, phone, or text about your request
3. share your lead with vetted managers if you ask to be matched
4. improve our website, forms, language support, and response process
5. prevent spam, fraud, misuse, or duplicate submissions

We may also use aggregated, non-personal information to understand how owners use our site. For example, we may see that more owners in one area ask about self-management support or services, but we do not publish your personal details as part of that reporting.

We do not sell owner lead information as a general data product. We use it for communication, matching, operations, and compliance with applicable law.

When we share information with matched managers

If you ask to be matched, we may share your information with one or more vetted local vacation-rental management companies that appear relevant to your property. We share only the information reasonably needed for an introduction, such as your name, contact details, property location, basic property facts, and notes about what you are looking for.

We do this so those managers can contact you directly and explain their services, pricing structure, and local market approach. Host Returns does not negotiate on your behalf, does not make hiring decisions for you, and does not control the manager's final proposal or agreement.

Important points:

• Matching is free to the owner
• Host Returns is not a manager or broker
• Host Returns takes no commission or share of your rental income
• You decide whether to reply, continue discussions, or hire anyone

We may also share information with service providers that help us run the website or communication tools, such as form, email, analytics, hosting, or customer-support providers. Those providers process information for us under their own terms and security practices. We may also disclose information when required by law, legal process, or to protect rights, safety, or the website.

Cookies, analytics, and website tracking

Like most websites, we use cookies and similar tools to make the site work, understand traffic, and improve the user experience. A cookie is a small file stored in your browser. Some cookies help remember your preferences or keep forms working correctly. Others help us see which pages owners visit most often.

Analytics tools may collect information such as page views, time on page, general location by IP, device type, and traffic source. This helps us understand whether owners find pages like get matched, free useful and whether our forms are easy to complete. We use this information in aggregate and do not rely on it to make legal or financial decisions about you.

You can usually control cookies through your browser settings. If you block some cookies, parts of the site may not work as expected. Browser controls vary, so check your browser's help section for instructions.

We may update our tracking tools from time to time as the website changes. If we do, we will continue to use them for site operation, measurement, security, and improvement, not to promise outcomes or sell your rental income data.

Your choices about access, updates, and deletion

You can contact us to ask what contact or property information we have received from you, request corrections, or ask us to delete your information, subject to legal, operational, and recordkeeping limits. If you gave us outdated contact details or made a mistake on a form, we will try to update it promptly.

If you no longer want calls, texts, or emails from us, you can opt out. For texts, you can usually reply STOP. For email, use the unsubscribe link if one is provided, or contact us directly. For calls, tell us you want to be placed on our internal do-not-contact list.

If your information has already been shared with matched managers, you may also need to contact those managers directly to stop their communications or request deletion from their systems. Each independent company controls its own records and privacy practices after the introduction.

We may keep limited records when reasonably necessary to document opt-out requests, prevent fraud, resolve disputes, comply with law, or maintain business records.

How we protect your information

We use reasonable administrative, technical, and organizational steps to protect the information we receive. These may include access controls, secure systems, limited internal access, and vendor tools designed to protect data in transit and at rest where available.

No website, form, email system, or data storage method is 100% secure. Because of that, we cannot guarantee absolute security. If you send sensitive information by regular email or text, there is always some risk.

We try to limit collection to the information needed for matching and communication. In general, please do not send information that is not necessary for an introduction, such as government ID numbers, bank account details, tax records, or other highly sensitive personal data.

Licensing, permit, tax, and local short-term-rental rules vary by state and city. Host Returns does not provide legal, tax, or real-estate-licensing advice, so please confirm those requirements locally before acting on any manager discussion or website content.

How to contact us about privacy questions

If you have a privacy question, want to update your information, need help with an opt-out request, or want to ask about data deletion, please contact Host Returns through the contact method listed on our website. Include enough detail for us to identify your request, such as the name, email, or phone number you used.

When you contact us, please tell us:

• the request you are making
• the contact details you previously provided
• whether you were matched with any managers
• the best way to reach you for follow-up

We will review requests in a reasonable timeframe and may ask for limited information to confirm we are responding to the right person. If your request relates to a manager you spoke with after a match, we may tell you to contact that company directly for records they control.